We are fortunate to have a Dispensary at the Surgery and dispense medication to most of our patients. Medicines prescribed during a consultation can usually be collected straight away. The dispensary opening hours are the same as the Surgery, from 8:30 a.m. to 6:00 p.m.
We are only allowed to dispense medicines if you present a pre-payment card/certificate or pay the full prescription charge or provide proof of exemption from charges. The prescription charge is set by the government, not the Practice. As you are accountable for your own health and medication, it is YOUR responsibility to ensure that any ‘exemption from charges/pre-payment’ certificate/card is renewed on time. It is NOT the responsibility of the Dispensers to remind you to renew your ‘exemption from charges/pre-payment’ certificate/card. If your ‘exemption from charges/pre-payment’ certificate/card expires and you continue to order medication and sign the back of the prescription to say that you have a valid ‘exemption from charges/pre-payment’ certificate/card, the NHS Business Services Authority (NHSBSA) will write to you to request full payment for each prescription items and they may also impose a fine. The Practice has no jurisdiction over any action that the NHSBSA takes.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Prescription costs as of April 2023:
|Prescription (per item)
|3 month pre-payment certificate (PPC)
|12 month PPC
- A three monthly pre-payment certificate (PPC) saves you money if you need four or more items in three months.
- A 12 month certificate saves money if 15 or more items are needed in 12 months.
PPCs are available by 10 monthly direct debit instalment payments. The prescription prepayment certificates allow anyone to obtain all the prescriptions they need for £2 per week.
- Telephone advice and order line 0845 850 0030
- General Public – Buy or Renew a PPC On-line
- There is further information about prescription exemptions and fees on the NHS website
Repeat prescriptions can be ordered:
- via email@example.com
- by posting or dropping in your repeat prescription form to the surgery.
- online via the NHS App or Patient Access (note that to access the Patient Access system, you will need to print out and fill in this form and then bring it to the surgery along with a copy of your photo ID).
We ask that you allow us at least 5 working days to prepare your medication after you submit a repeat request. Please refer to the chart below to see exactly when your repeat medication will be ready.
Note that our repeat prescription ordering telephone number has now closed (from 1st May 2023) – you can order repeat prescriptions as described above.
When will my medication be ready for collection?
- Requested on Saturday or Sunday will be processed Monday for collection the following Monday
- Requested on Monday – Collect following Monday
- Requested on Tuesday – Collect following Tuesday
- Requested on Wednesday – Collect following Wednesday
- Requested on Thursday – Collect following Thursday
- Requested on Friday – Collect following Friday
If a request is made on a Bank Holiday, please allow an extra day to the above collection days. e.g. Good Friday, this will be ready to collect the following Thursday.
Please note that occasionally there may be a delay in obtaining a particular medication.
Medication Delivery Service
We offer a delivery service in the local area, please speak to the dispensary team for more details.