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We are fortunate to have a Dispensary at the Surgery and dispense medication to most of our patients.  Medicines prescribed during a consultation can usually be collected straight away. The dispensary opening hours are the same as the Surgery, from 8:30 a.m. to 6:00 p.m.

We are only allowed to dispense medicines if you present a pre-payment card/certificate or pay the full prescription charge or provide proof of exemption from charges.  The prescription charge is set by the government, not the Practice. As you are accountable for your own health and medication, it is YOUR responsibility to ensure that any ‘exemption from charges/pre-payment’ certificate/card is renewed on time. It is NOT the responsibility of the Dispensers to remind you to renew your ‘exemption from charges/pre-payment’ certificate/card. If your ‘exemption from charges/pre-payment’ certificate/card expires and you continue to order medication and sign the back of the prescription to say that you have a valid ‘exemption from charges/pre-payment’ certificate/card, the NHS Business Services Authority (NHSBSA) will write to you to request full payment for each prescription items and they may also impose a fine. The Practice has no jurisdiction over any action that the NHSBSA takes.

Prescription Fees

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS Charges

Prescription costs as of January 2022:

Prescription (per item)£9.35
3 month pre-payment certificate (PPC)£30.25
12 month PPC£108.10

  • A three monthly pre-payment certificate (PPC) saves you money if you need four or more items in three months.
  • A 12 month certificate saves money if 15 or more items are needed in 12 months.

PPCs are available by 10 monthly direct debit instalment payments. The prescription prepayment certificates allow anyone to obtain all the prescriptions they need for £2 per week.

Repeat Prescriptions

Repeat prescriptions can be ordered either by phone, by posting or dropping in your repeat prescription list to the surgery. In addition you can now order repeat prescriptions on-line at https://www.patientaccess.com/. If you are interested in the on-line ordering please see our reception staff to register for this service.

Our repeat prescription phone line 01939 261403 is staffed between 9.00am to 12.00 noon and from 2.00pm to 5.00pm on weekdays. Outside these hours or when the line is busy, or a member of the team is busy with another patient, an answer phone is available for you to leave a prescription request. Please leave your name, date of birth, contact phone number and a list of the medications you require.

We ask that you allow us at least 3 working days to prepare your medication after you submit a repeat request by either using a form or by telephoning the repeat prescription line. Please refer to the chart below to see exactly when your repeat medication will be ready. Please note calls received after 5pm will not be processed until the next working day.

When will my medication be ready for collection?

  • Requested on Saturday, Sunday or Monday – Collect Thursday
  • Requested on Tuesday – Collect Friday
  • Requested on Wednesday – Collect Monday
  • Requested on Thursday – Collect Tuesday
  • Requested on Friday – Collect Wednesday

If a request is made on a Bank Holiday, please allow an extra day to the above collection days. e.g. Good Friday, this will be ready to collect the following Thursday.

Please note that occasionally there may be a delay in obtaining a particular medication.

Medication Delivery Service

We offer a delivery service in the local area, please speak to the dispensary team for more details.